Journal

My writings about email & all other things I want to highlight that my friends and family are sick of hearing about (my mom will deny this).

 
Digital Accessibility lawsuits in 2023
Naomi West Naomi West

Digital Accessibility lawsuits in 2023

Discover the critical role of accessibility in digital content, as revealed in a comprehensive blog exploring ADA compliance, the rise in digital accessibility lawsuits, particularly in e-commerce, and practical tips for email marketers on enhancing accessibility. Learn why accessibility isn't just an option but a necessity for all.

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Why Unsubscribes Will Increase in 2024
Naomi West Naomi West

Why Unsubscribes Will Increase in 2024

Email marketing unsubscribe rates will most likely increase in 2024 because of changes coming from big email clients like Google and Yahoo. This is a great opportunity for email marketers to revisit their strategy and take a chill pill instead of panicking over its impacts.

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Google’s Update to Inactive Accounts
Naomi West Naomi West

Google’s Update to Inactive Accounts

Seeing a spike in bounces? Your Gmail email addresses may have been reclaimed. Here's how you should be structuring your email marketing to mitigate deliverability impacts.

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Gmail’s sender authentication updates
Naomi West Naomi West

Gmail’s sender authentication updates

If you send to recipients in Gmail, you’ll want to adhere to the latest sender authentication updates prescribed by Gmail before February 2024, or otherwise risk landing in spam.

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Why You Should Have a Welcome Email
Naomi West Naomi West

Why You Should Have a Welcome Email

Every business should prioritize sending a welcome email. From making a lasting first impression to driving engagement and building trust, welcome emails play a pivotal role in enhancing customer relationships.

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Gmail Annotations - A breakdown
Naomi West Naomi West

Gmail Annotations - A breakdown

Gmail Annotations are a great opportunity for e-commerce brands to stand out in the promotions folder. With a simple code snippet in your header element, you can position yourself as a unique player in the inbox!

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AI Copywriting - A Review
Naomi West Naomi West

AI Copywriting - A Review

How easy is it to implement AI copy into email marketing? I took copy.ai for a test run and noted down my findings.

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A/B Testing - Customer feedback strategy
Naomi West Naomi West

A/B Testing - Customer feedback strategy

What’s the best approach when it comes to gathering customer feedback? In this A/B test, I am comparing a Catch All email involving multiple questions for a customer vs. an email that is one-question specific to determine what type of email customers are more inclined to reply-to.

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Deep linking for email marketers
Naomi West Naomi West

Deep linking for email marketers

Deep links can be used to drive subscribers directly into apps. But how exactly are deep links created and what tools can be added to a marketer’s tech stack to help?

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Birthday Emails - 2022
Naomi West Naomi West

Birthday Emails - 2022

Birthday emails are a fantastic way to automate retention building and surprise & delight your subscribers. This year, I’m sharing 5 emails I received and my review of their generous birthday treats.

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SaaS Lifecycle Marketing KPIs
Naomi West Naomi West

SaaS Lifecycle Marketing KPIs

Whether you’re a lifecycle marketer or just an email marketer, SaaS KPIs can be different than other industries. Look to these to measure the effectiveness of your multi-channel marketing.

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