Meet your instructors & toolkit
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Meet your instructors & toolkit ✳
NAOMI
Your instructor
LAPTOP
The only other thing you need to send emails
After working in the email industry for 9+ years, creating emails across 25 different ESPs, I’ll walk you through everything you need to know about implementing an email strategy for any brand or industry.
Everything you need to know about email marketing
5.5 hours and 200+ slides of foundational email knowledge — based on my experience working at 2 ESPs and as an email marketer for over 9 years managing email lists with over 3 million subscribers.
Nurture & grow your audience
Feel confident nurturing your brand’s audience and be able to identify gaps where automation can scale communication on your behalf. With an overview of rules and regulations, you'll leave with a strong understanding of data governance.
create email designs for all
You’ll leave this course with an understanding of responsive design best practices for mobile and desktop and accessibility key pillars.
email tooling
From marketing automation platforms to coding platforms, you'll leave this course with guidance on where to look for a tool that will best suit you.
define metrics that matter
Should you really be stressed over an unsubscribe? By the end of this course, you'll worry less about metrics that don't matter and be able to identify those that are worth losing sleep over (but here’s a real teaser: email is never worth losing sleep over).
I'll also highlight some fun email tips and tricks, including:
The preheader hack as a means to keep your presence in the inbox clean.
How to stand out in the promotions folder with Gmail annotations
And how all businesses can take inspiration from e-commerce emails
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Introduction
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Foundations
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Creation
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Creation
Learn about the intricacies of choosing HTML or a drag and drop builder as your starting point, as well as key things to keep in mind for accessibility.
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HTML vs. Drag and Drop
Explore common ways of building emails.
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Design
How to think about email design from a modular perspective.
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Accessibility
Ensure your emails can be consumed by your entire audience by abiding by best practices.
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Email client intricacies
Email rendering differs between devices and clients.
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Audience management
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Rules and regulations
A brief overview of the legislation that governs email data across Canada, the United States, and Europe (broadly).
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Building a list
Acqusition strategies you can employ to start to build an email list.
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Personalization
How to use data dynamically to personalize, or group users.
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Segmentation
Group your subscriber base using customer data.
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Lifecycle marketing
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Lifecycle marketing
How to look at structuring your email program to build a relationship with your subscriber over the long run.
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Activation
Key strategies to include that will activate your subscriber and guide them towards making their first purchase or monetary activity.
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Monetization
How to effectively convert your audience across the finish line towards making their first purchase.
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Retention
Reduce churn by proactively continuing relationships after they have made a purchase from your business or brand.
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Case Study
Walkthrough a lifecycle marketing example by Endy — where their combination of activation, monetization, and retention, effectively build relationships with their subscriber base.
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Tools
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ESPs and MAPs
How to look for an email or marketing automation platform that will suit your needs.
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Creation tools
Explore a variety of both drag-and-drop, and code editors.
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Inspiration tools
Looking for what other brands are doing? There are a variety of email inspiration websites you can explore to pull content for your next campaign.
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Integrations
Loyalty tools, referral programs, and interactivity integrations can bring your campaigns to the next level.
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Metrics
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Open rates
Learn why open rates are more a vanity metric, and a deliverability tracking method than a measure of success.
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Click-through rates
Click-through rates should be used to measure the level of intent to complete your desired outcome.
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Unsubscribe rates
A metric that shouldn’t be feared! Unsubscribe rates measure the natural filtration of subscribers off of your consent-based email list.
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Deliverability
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Deliverability introduction
Basic deliverability foundations to understand what you should have set up to reach the inbox.
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Domains and IPs
Learn the differences between domains, and subdomains — as well as an overview of shared IP pools and dedicated IPs.
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Bounces & Spam Traps
How do bounces impact deliverability? A review of soft and hard bounces, as well as spam traps.
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How to improve deliverability
Practices to maintain healthy inbox placement.
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Scaling Growth
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A/B Testing
Move away from benchmarks you find on a blog article, and learn from your own audience with A/B testing.
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Multivariant testing
If you are working with a substantial audience size, you might be interested in multivariant testing to test multiple variables at the same time.
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Test Examples
Learnings and example tests I’ve implemented.
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Career growth
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The non linear path
There are various career avenues related to email marketing — with many individuals feeling like they just landed in email without a direct path!
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Copywriters
The dedicated role of an email copywriter allows those to flex their writing skills towards high email conversion!
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Email Marketers
The core role when it comes to email.
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Lifecycle Marketers
A role that often involves more channels including in-app messaging, SMS, and push notifications.
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Developer
Developers might often own the content creation of templates and new code modules in your emails.
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Marketing Operations
Need help with data or integrations? Marketing Ops can often be the key to connecting your tech stack.
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Industries
Roles may be similar, but industries will often differ. Let’s look at four key industries you may find yourself working in, and how they differ.
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Community resources
Conclusion to this course with resources you can further lean on.
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Course FAQ
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The course is self-paced, and includes 5.5-hours of video content.
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The slides are included with the purchase of this course.